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Privacy Policy

  1. SHIPPING, CANCELLATION AND RETURNS POLICY
    1. SHIPPING & HANDLING
      1. Shipping and Processing Time
        • The orders placed on our website www.houseofaccessories.in are packed and shipped on business days (Monday to Friday) only.
        • Most orders are processed and shipped within 2 business days (Monday-Friday) from the order date.
        • Orders placed on weekends and select holidays are processed on the next business day.
        • If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed by an additional 2 business days.
        • Orders with out of stock item(s), may take an additional 30 business days to process and ship.
        • Customized or pre-ordered products may take longer for delivery. The items will be shipped on the day of its official release launch. The pre-order duration varies product wise.
      2. Payment Method
        • We accept the following forms of payment, (i) Visa; (ii) MasterCard; (iii) Maestro; and Cash on Delivery (“COD”).
        • We offer free domestic shipping within India on all orders.
        • For products where COD is opted as a mode of payment, the package cannot be opened before paying the full billed amount.
        • Once COD has been opted as a mode of payment, payment through credit or debit cards will not be accepted.
        • To avail COD as a mode of payment, all items in the cart should be eligible for COD.
        • COD as the mode of payment will depend on the eligibility of the products in the order cart. This eligibility is dependent upon the ability of our courier partner to accept this method of payment at the time of delivery.
      3. Delivery and Handling
        • Estimated delivery time may vary depending on product’s availability and location to which you want the order shipped.
        • We only partner with the best logistic services to enable prompt and hassle-free deliveries.
        • If the dispatched package has been opened, do not accept the order as such orders will not be eligible for returns.
        • The pin code entered should be in an area that is serviced by our courier partner.
    2. RETURNS & EXCHANGE
      1. You can cancel your order online before the product has been shipped and your entire order amount will be refunded.
      2. In case you want to cancel an order once it has been shipped please refer to our ‘returns policy’.
    3. ORDER CANCELLATIONS
      1. Returns and Exchange Policy
        • Returns/exchanges are accepted within 10 days from the shipped date. We offer returns/exchanges (credit-only, no refund) for unused items within 10 days of your purchase with receipt of proof of purchase.
        • The products, to be eligible for an exchange or credit, must be returned unworn with tags intact, unaltered and must be accompanied by the original purchase receipt and customer documents (if applicable).
        • We only offer refund/ exchange for regular priced items. Sale items and personalized products are non-refundable and cannot be exchanged.
      2. Return of Damaged, Defective, or Wrong Products
        • If you receive damaged, defective or the wrong product(s), please return the merchandise within 10 days from the shipped date to our online returns address mentioned below with (i) details of the product; (ii) defect; and (iii) receipt of proof of purchase.
        • Upon receipt of the damaged, defective or the wrong product, we will examine the product and notify you via email, within 3 business days, whether you are entitled to a replacement as a result of the defect. If you are eligible, the replacement product shall be shipped to you within 3 business days of our email to you.
      3. How to Return
        • If you want to return our merchandise, package and return it to the following online returns address: 401/402, Kshitij Building, Veera Desai Road, Andheri (West), Mumbai- 400 058.
        • Contact our customer service team at support@houseofaccessories.in to schedule a return pick up. Subsequently your package will be picked up by our courier partner at no extra cost to you. If you are personally couriering the return merchandise, we will refund the return shipping if a copy of the shipping receipt is attached with the shipment. Please note that only standard carrier services will be refunded with pre-approved rates.
        • All products to be returned or exchanged must be unworn and in their original condition, with all original contents and packaging intact. Returns/ exchanges that are damaged or not in their original condition will not be accepted and will be sent back to the customer at their expense. No amount will be credited in this case.
        • Once the returned item arrives at our warehouse, a quality check will be performed. If the product passes our quality check, we will credit the amount of your purchase as credit in your account (if you have created one). If you have not created an account, please email us at support@houseofaccessories.in.
        • The return credit in your account will be valid for 6 months on www.houseofaccessories.in.
        • Notifications with the status of return will be sent to you within 48-72 working hours from the date of receiving the item.
  2. PRIVACY POLICY
    1. PRIVACY POLICY
      This Privacy Policy covers the information House of Accessories (HOA) collects from the user(s) of www.houseofaccessories.in (Website). This Privacy Policy should be read in conjunction and together with the User Agreement of the Website. Personal information of a user is collected if the user registers with the Website, accesses the Website or takes any action on the Website.
      1. Information Collection
        Information collection and using the personal information which you may provide to us and/or which we may collect is or could be the following:
        • your registration details (email address, name, phone number, etc.), if any, from when you set up an account on the Website;
        • your shipping, billing, tax registration, and other information pertaining to your sale or purchase transaction on the Website;
        • your transaction details with the other users of the Website;
        • your usage behavior on the Website;
        • details of the computer system or computer network (such as IP address, type of browser and operating system used) which you use to visit the Website and undertake any activity on the Website.

        Our primary purpose in collecting information from you is to (i) allow you to use the Website and various features and services offered by HOA or in relation to the Website; (ii) contact you for any services provided by HOA or its affiliates or its business partners and advertisers; (iii) to record your information and details as permitted and required under applicable laws, statutory direction or court orders; (iv) to serve various promotion materials and advertising materials to you; (v) and such other uses as provided in the User Agreement and this Privacy Policy.

        We may also use the information for transactional emails or to provide you with information, direct marketing, online and offline advertising and other materials regarding products, services and other offers from time to time in connection with HOA or its parent, subsidiary and affiliated companies and its joint ventures (HOA Entities).

        You understand, agree and acknowledge that our collection, storage and processing of your personal information is for a lawful purpose connected with a function or activity of the HOA Entities.

      2. Information Sharing and Disclosure
        • HOA is the recipient of all the personal information and shall exercise reasonable commercial endeavours for the prevention of identity theft, fraud and other potentially illegal acts. We may enable access of the users’ information to HOA Entities, agents or third parties for the purposes of the services provided by them or for any other marketing related activity undertaken by or on behalf of the HOA Entities. We will ensure, on reasonable commercial efforts basis, that the third parties and agents employed by us for the purposes of the Website are under an obligation to maintain confidentiality with respect to the personal information provided by the users and to use it strictly for the purposes of the Website only.
        • HOA may disclose your personal information to such extent, as HOA may deem necessary for you to enter into commercial transactions with other users of the Website.
        • HOA will be using 3rd party cookie pool data from adwords and this will not be used to any other use.
        • Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser.
      3. Compliance with Laws and Law Enforcement
        • HOA cooperates with mandated government and law enforcement agencies or to any third parties by an order under law for the time being in force to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes, to protect the property and rights of HOA or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. HOA may also provide your personal information to various tax authorities upon any demand or request from them.
        • Without limiting the foregoing obligation, you agree that as a condition of your participation on the website you will comply with all applicable laws (central, state or otherwise) that govern marketing email and all other anti-spam laws.
      4. Business Transfers
        HOA may sell, transfer or otherwise share some or all of its assets, including your personal information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. Should such a sale or transfer occur, we will ensure that the personal information you have provided through the Website is stored and used by the transferee in a manner that is consistent with this Privacy Policy.
      5. Email Policies
        HOA may use your personal information for the aforementioned purposes of the Website. You have full control regarding which of these emails you want to receive. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective.
      6. Deleting Your Information
        If you wish to have the personal information that you have provided to us deleted, you can always do so by sending a request to us on the e-mail address of our customer services department provided at the bottom of this page. You may note that deletion of certain personal information may lead to cancellation of your registration with the Website and your access to certain features of the Website.
      7. Security
        • Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If you are located outside India and choose to provide information to us, please be aware that HOA keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.
        • Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.
        • By using this website, you agree that HOA will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
      8. Children
        We provide services only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law, i.e. user(s) must be at least 18 years of age to be eligible to use our services.
      9. Changes in Privacy Policy
        HOA may update this Privacy Policy from time to time. Your continued subscription to our services constitutes an acceptance of the then-current Privacy Policy and Terms of Use so we encourage you to visit this page periodically to review any changes.
      10. Phishing
        Identity theft and the practice currently known as “phishing” are of great concern to HOA. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
      11. Links to Other Sites
        Our site links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites.
      12. Grievance Redressal
        We are committed to promptly addressing any grievances that you might have in connection with our use of any information that you provide us. Accordingly, you may communicate any grievances that you might have by sending us an email at support@houseofaccessories.in.
      13. Consent
        By submitting your information to us, you consent to our use of your information in the manner set out in this Privacy Policy.
  3. TERMS OF USE
    1. Binding Obligations created by such Terms of Use/Policy
      1. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with HOA and these terms and conditions including the policies constitute your binding obligations with HOA. Accessing, browsing or otherwise using the Website indicates your agreement to all the terms and conditions.
      2. When you use any of the services provided by us through the Website, including but not limited to, product reviews, seller reviews, etc., you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use/Policy and shall be considered as part and parcel of this Terms of Use/Policy.
    2. Feedback, User Comments or Other Submissions
      1. You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content that you post, distribute or share on or through our Website or services available in connection with our Website. You further acknowledge that you have full responsibility for the content, including but not limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.
      2. You agree that any content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any content in confidence, to pay compensation for any content or to respond to any content.
      3. You agree that you will not post, distribute or share any content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our Website’s operations. You will be solely liable for any content that you make and its accuracy. We have no responsibility and assume no liability for any content posted by you or any third-party.
      4. We reserve the right to terminate your ability to post on our website and to remove and/or delete any content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your content.
    3. Limitation of Liability
      1. In no event shall HOA, HOA entities or their respective officers, directors, employees, or third parties providing information on this Website be liable to any user of the Website or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data, or loss of use) arising out of the use or inability to use the Website or any information contained thereon or stored or maintained by the Website, whether based upon warranty, contract, tort, or otherwise, even if HOA has been advised of or should have known of the possibility of such damages or losses.
      2. In no event shall the total liability of HOA, HOA entities or their respective officers, directors, employees, or third parties providing information on this Website to you for all damages, losses, and causes of action resulting from your use of this Website, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed the amount you paid to HOA in connection with the applicable event, promotion, sale or purchase of any product giving rise to such liability.
      3. Without limiting the foregoing, in no event shall HOA, HOA entities or their respective officers, directors, employees, or third parties providing information on this site have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of HOA.
    4. Disclaimer of Warranties
      1. The features and services on the Website are provided on an "as is" and "as available" basis. HOA hereby expressly disclaims any and all warranties, express or implied, including but not limited to, any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for any particular purpose. All such warranties, representations, conditions, undertakings and terms are hereby excluded.
      2. HOA makes no representations or warranties about the validity, accuracy, correctness, reliability, quality, and stability, completeness of any information provided on or through the Website. HOA does not represent or warranty that the manufacture, importation, distribution, offer, display, purchase, sale and/or use of products or services offered or displayed on the Website does not violate any third party rights; and HOA makes no representations or warranties of any kind concerning any product or service offered or displayed on the Website. Any material downloaded or otherwise obtained through the Website is done at your sole discretion and risk and you are solely responsible for any damage to your computer system or loss of data that may result from the download of any such material. No advice or information, whether oral or written, obtained by you through or from the Website shall create any warranty not expressly stated herein.
      3. The parties do not endorse, warrant or guarantee any third party product or service offered through the Website and will not be a party to or in any way be responsible for monitoring any transaction between you and third party providers of products or services.
      4. Under no circumstances shall HOA be held liable for any delay or failure or disruption of the content or services delivered through the Website resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, natural calamities, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.
      5. HOA shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, strict liability or otherwise or any other damages resulting from any of the following:
        • the use or the inability to use the Website;
        • any defect in goods, samples, data, information or services purchased or obtained from a user(s) or a third-party service provider through the Website;
        • unauthorized access by third parties to data or private information of any user(s);
        • statements or conduct of any user(s) of the Website.
      6. We may alter, suspend, or discontinue this Website in whole or in part, at any time and for any reason, without notice or cost. In addition, the Website may be temporarily unavailable from time to time for maintenance or other reasons. We may, in our sole discretion, terminate or suspend your use or access to all or part of the Website or your account or membership, for any reason, including without limitation, breach of these Terms of Use. If at any time, we notify you that your access to and/or use of the Website or your account is terminated, you must cease and desist from all such access and/or use immediately.
      7. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event these terms of use or your membership or account are terminated, the restrictions regarding intellectual property matters, the representations and warranties, indemnities, and limitations of liabilities set forth herein (as well as any other of your obligations which by their nature should survive termination) will survive termination.
    5. Indemnification
      1. You agree to indemnify, defend and hold HOA, HOA entities, its directors, officers, employees, licensors, distributors, sub-licensees, agents, franchisees or subcontractors (collectively referred to as the Parties) harmless from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by HOA that arise out of, or result from, or may be payable by virtue of:
        • your use of the Website (including but not limited to the display of your information on the Website) or from any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms of Use/ Policy;
        • your breach of any representations and warranties made by you to Website; and
        • your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
      2. You hereby further agree that Website is not responsible and shall have no liability to you, for any material posted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with you. HOA reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with HOA in asserting any available defenses.
    6. Dispute Resolution
      Any dispute relating in any way to the Website or this agreement [in which the aggregate total claim for relief sought on behalf of one or more parties exceeds INR 10,000] will be adjudicated in any court in Mumbai and you hereby consent to exclusive jurisdiction and venue in those courts. You further acknowledge and agree that our rights in the Website are of a special, unique, extraordinary character, giving them peculiar value, the loss of which cannot be readily estimated and may not be adequately compensated for in monetary damages.
  4. CONTACT US
    1. Contact Us
      If you have any questions about this Privacy Policy, the practices of HOA or your dealings with the Website, you can contact us via the contact details on the website.
      E-mail: info@houseofaccessories.in
      Address: 401 & 402, Kshitij building,
      Veera Desai Road,
      Opposite Andheri Sports Complex,
      Andheri- West,
      Mumbai- 400058
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